Mental Clarity & Wellness
Privacy Policy
Here at Mental Clarity & Wellness, LLC our Privacy Policy explains how we collect, use, store, share, and protect users' personal information (like names, emails, IP addresses). It outlines users' rights over their data. Our transparent agreement required by laws like GDPR and CCPA to build trust and ensure compliance. It details what data is gathered, why, how it's processed, who sees it, and the user's choices regarding their data.
Mental Clarity & Wellness, LLC
1. Information We Collect
We may collect the following types of information:
- Personal identifying information (name, date of birth, address)
- Contact details (phone, email)
- Health and mental health history
- Insurance information
- Intake and consent forms
- Telehealth session details
- Website or scheduling portal interactions
We do not sell or trade your information.
Mental Clarity & Wellness, LLC
2. How Your Information Is Used
We use your information to:
- Provide clinical and telehealth services
- Schedule appointments
- Maintain medical records
- Process payments
- Communicate with you about care
- Fulfill legal and regulatory requirements
Mental Clarity & Wellness, LLC
3. Confidentiality & HIPAA Standards
Your health information is strictly confidential.
We follow all HIPAA guidelines related to:
- Secure electronic storage
- Encryption
- Limited access controls
- Compliance audits
- Protection against unauthorized disclosure
Mental Clarity & Wellness, LLC
4. Your Rights Under HIPAA
You have the right to:
- Access your medical record
- Request corrections
- Request limits on disclosures
- Receive a list of disclosures
- Request confidential communication methods
- Revoke consent at any time
Requests must be submitted in writing.
Mental Clarity & Wellness, LLC
5. Telehealth Privacy
Telehealth services are delivered through secure, encrypted platforms.
You agree to:
- Use a private location during sessions
- Avoid recording sessions unless mutually agreed upon
We do not permit unauthorized recording of telehealth sessions.
Mental Clarity & Wellness, LLC
6. When We May Disclose Information
We may release information only when permitted or required by law, including:
- Danger to self or others
- Child or elder abuse
- Court orders
- Insurance billing
- Medical emergencies
We do not disclose information for marketing purposes.
Mental Clarity & Wellness, LLC
7. Data Protection & Security
We use:
- Encrypted telehealth platforms
- Secure servers
- Firewalls
- Password-protected systems
- Regular data integrity checks
However, no digital system can guarantee 100% security.
Mental Clarity & Wellness, LLC
8. Questions About Privacy
Mental Clarity & Wellness
Refund Policy
Here at Mental Clarity & Wellness, LLC our Refund Policy is a clear, written statement outlining the terms for our customers/patients to return products or services for their money back, covering when, how, and what qualifies for a refund, including timelines (e.g., 30 days), required proof of purchase, refund methods (original payment), and exceptions (like sale items or digital goods), building trust and guiding the return process.
Mental Clarity & Wellness, LLC
1. Appointment Payments
Payments for telehealth or in-person appointments are due at the time of service unless otherwise stated by your insurance plan.
Mental Clarity & Wellness, LLC
2. Refunds for Clinical Services
We use your information to:
- Provide clinical and telehealth services
- Schedule appointments
- Maintain medical records
- Process payments
- Communicate with you about care
- Fulfill legal and regulatory requirements
Mental Clarity & Wellness, LLC
3. No-Show & Late Cancellation Policy
To respect provider time and maintain scheduling availability:
- Cancellations must be made at least 48 hours in advance
- No-shows or late cancellations may result in a full-service fee
- Insurance does not cover no-show fees
Mental Clarity & Wellness, LLC
4. Refunds for Prepaid Services
If applicable:
- Unused prepaid services may be refunded upon request
- Used services are non-refundable
- Refunds take 7–10 business days to process
Mental Clarity & Wellness, LLC
5. Refunds for Digital Products
Digital downloads (PDFs, guides, brochures) are non-refundable once delivered.
Mental Clarity & Wellness, LLC
6. Billing Questions
Mental Clarity & Wellness
Client Rights & Responsibilities
Mental Clarity & Wellness, LLC
1. Your Rights as a Client
You have the right to:
- Be treated with dignity and respect
- Receive culturally sensitive care
- Participate in your treatment plan
- Ask questions about your diagnosis or treatment
- Decline any service
- Request referrals
- Review your medical record
- Confidentiality and HIPAA protection
- A safe, non-discriminatory therapeutic environment
Mental Clarity & Wellness, LLC
2. Your Responsibilities
Clients are responsible for:
- Providing accurate information about health history
- Informing your provider about changes in medication or symptoms
- Attending scheduled appointments on time
- Following the agreed-upon treatment plan
- Communicating openly and honestly
- Paying fees at the time of service
- Treating staff with courtesy and respect
Mental Clarity & Wellness, LLC
3. Confidentiality Rights
Your provider will:
- Keep your information private
- Store records securely
- Release information only with your written consent or when required by law
Exceptions include safety concerns or mandatory reporting.
Mental Clarity & Wellness, LLC
4. Participation in Treatment
You have the right to:
- Be involved in decisions about your care
- Set personal goals
- Request modifications to your treatment plan
- Discontinue care at any time (with appropriate referrals)
Mental Clarity & Wellness, LLC
5. Provider Responsibilities
Your provider is responsible for:
- Delivering ethical, evidence-based care
- Offering culturally responsive, trauma-informed treatment
- Maintaining professional licensure
- Providing clarity on diagnosis, treatment options, and risks
- Keeping all interactions confidential
Mental Clarity & Wellness, LLC
6. How to Report Concerns
Reach out anytime for billing support:
You may also contact the Illinois Department of Financial & Professional Regulation (IDFPR) for formal complaints.