Privacy Policy

Effective Date: October 10, 2026

Welcome to Mental Clarity and Wellness (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mentalclarityandwellness.com) or use our telehealth psychiatric and psychotherapy services.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the services you use. The personal information we collect may include the following:

  • Contact Information: Names, phone numbers, email addresses, and similar contact data.
  • Medical and Health Information: Information regarding your mental health history, symptoms, and treatment preferences submitted through our secure appointment booking forms (e.g., Jotform) or during telehealth sessions.
  • Automatically Collected Data: We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, referring URLs, and information about how and when you use our website.

2. How We Use Your Information

We use personal information collected via our website for a variety of business and healthcare purposes described below:

  • To Provide Telehealth Services: To schedule appointments, conduct psychiatric evaluations, provide psychotherapy, and manage your treatment plan.
  • To Communicate with You: To send you appointment reminders, respond to your inquiries, and offer customer support.
  • To Protect Our Services: As part of our efforts to keep our website safe and secure.
  • To Comply with Legal Obligations: To fulfill legal and regulatory requirements, including medical record retention laws.

3. HIPAA and Health Information Privacy

As a provider of telehealth and psychiatric services, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you provide to us through intake forms, appointment requests, or during patient sessions is treated with the highest level of confidentiality and security in accordance with HIPAA regulations. A separate, detailed Notice of Privacy Practices regarding your medical records will be provided to you upon becoming a patient.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Healthcare Operations & Treatment: We may share your information with our affiliated medical professionals and secure third-party service providers (such as secure form processors and electronic health record systems) necessary to provide you with treatment.
  • Third-Party Vendors: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., GoDaddy, Microsoft 365, and Jotform).

5. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information to improve website performance and user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as medical record retention laws, tax, accounting, or other legal requirements).

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. For example, our lead generation and appointment forms utilize secure, encrypted connections. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. What Are Your Privacy Rights?

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us using the information provided below.

Note for Patients: Requests to delete medical records are subject to state and federal healthcare retention laws and may not be accommodated if the law requires us to maintain those records.

9. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Effective Date,” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us or contact us by phone:

Mental Clarity and Wellness

Phone: (630) 528-1427

Email: info@mentalclarityandwellness.com

Scroll to Top